How to make sure everything runs smooth like butter.

Our entire platform is designed with safety as a priority. We make sure our Driver-partners are fully-vetted and up to snuff before we let them get on the road. We do everything we can to make our in-app safety features as foolproof as possible. And we worked with local law enforcement to put together this helpful set of tips in an effort to keep all of our users safe and sound.

Be Prepared for Your Trip Ride.

Make sure you know exactly where you’re headed and why before you request any rides with Trip Rides. Be sure to familiarize yourself with the safety tips and tools within the app just in case.

Stay calm, cozy, and safe while you wait.

With Trip Ride’s accurate GPS location identification, you don’t have to worry about wandering around outside looking for your ride. Wait indoors at your pick-up location whenever possible and you’ll get a notification the second your Driver is outside.

Make sure that’s the right ride!

Double check the app for the Driver’s vehicle information, license plate number, and profile photo so that you can be certain you’re entering the right car. Never get into the car with a Driver unless you have already matched with them via the Trip Rides app. Stumbling into random cars is not funny or safe, trust us.

Let the Driver be your chauffeur.

Sit in the back whenever possible. It feels fancier and it’s much safer for both you and the Driver. This way, you’ll be able to exit on either side of the car if needed and you’ll stay out of each other’s personal bubbles.

Always, Always, Always put on your seatbelt.

Seatbelts are undeniably the best tool that anyone in a vehicle has for saving lives and reducing injuries in case of an accident. Be safe, buckle up and stay alive! Besides: it’s the LAW!

Let your friends and family know what’s up.

Sharing your Trip Rides status only takes a couple of taps from within the app and you can instantly let your friends and family know all the details about your location and ride. In fact, they don’t even have to download the app to get a continuous view of your trip and ETA until the ride is over. Now your mom can always know where you are.

No need to give away your info!

All digital communications between you and the Driver should take place through the Trip Ride’s app, which will anonymize your phone numbers and other personal contact information. Sure, you might become friends on the road, but you should always do your best to protect your private data.

Trust your gut.

Use your intuition and best judgment whenever riding with Trip Rides. Most people can tell when something seems fishy. Use that sense of right and wrong (and weird fish awareness) to determine if you need to contact us or 911 in the case of an emergency. Don’t hesitate to do so if you ever feel uncomfortable or in danger.

Use the golden rule!

Treat others like you’d want to be treated. Actually, just treat everyone with kindness and respect, even if that’s not what you want (for whatever strange reason). We’re all a part of a larger Trip Rides Community and the more respect we share, the better things are for everyone involved.

Let us know what you’re thinking.

We encourage all of our users to give feedback after every Trip Rides experience. Your ratings of other users are always anonymous and our 24/7 dedicated support team is constantly on-call to help you with any questions, comments, or concerns. You tell us what’s up, we won’t tell anyone else. Pinky promise!