Rider Refund Policy

RIDE REFUNDS

LAST UPDATED DATE: December 19, 2019

All charges made through the TRYP Rides Platform are considered pre-paid services and are generally non-refundable. In the event a rider did not receive adequate service or does not recognize a charge, we will investigate and take appropriate action on a case by case basis. The termination of your Account or the usage of the TRYP Rides Platform shall not have any effect on any existing or future charges. Charges are assessed immediately after the completion of Services.